This site uses cookies. To find out more, see our Cookies Policy

Quality Assurance Coodinator in Manhattan at The Jewish Board

Date Posted: 6/4/2018

Job Snapshot

Job Description


Preventive Services help keep children safe from abuse, neglect and maltreatment and help them remain at home and in their communities. We partner with at-risk families by assisting them to develop the skills to manage crisis and maintain safety and stability by offering a range of clinical and concrete services to help them thrive.  Our culturally competent staff address the individual needs of the child, each family member residing with the child, and their social economic environment. Families are seen primarily in their homes and communities.


The Quality Improvement/ Quality Assurance Specialist functions to coordinate and implement key quality data improvement activities and projects to improve staff practice and compliance with ACS regulatory standards.  He/she ensures that data management informs client wellness and quality service delivery.The Case Planner works with the entire family in evidenced based or non-evidenced based model programs.  The Case Planner makes safety-focused assessments of the child and family, and provides counseling services, advocacy and refers for concrete services to help stabilize the environment, improve family well-being, and to reduce the future need for child welfare involvement.

CORE COMPETENCIES for the Position include the following:

• Understand how to effectively use Information Technology

• Ability to collect and evaluate data and make it actionable

• Identify multiple causes for a problem, explore possible corrective actions, and prioritize and plan interventions

• Develop and design processes for improving systems of care and outcomes

• Push to get work done timely and collaboratively

• Use supervision as a vehicle for guidance and support

• Ability to coach staff and provide staff trainings

KEY ESSENTIAL FUNCTIONS (List the functions that are essential to achieve the goals):

1          Help facilitate and lead the ACS Quality Improvement (COQI) process.

2.         Work with staff in brainstorming COQI project ideas.

3.         Document step by step procedures for the COQI project and the project’s outcomes and recommendations.

4.         Assist in the development and implementation of surveys and other related evaluation tools (e.g. desk guides).

5.         Analyze, develop and implement improvement plans to increase utilization, compliance scores and client outcomes  for programs.

6.         Track Performance Based Funding targets and other identified metrics.

7.         Actively involve staff at all levels in tasks to improve client care, clinical supervision and chart documentation. 

8.         Lead and participate in special projects and trainings, as directed by senior director.

9.         Attend weekly supervision and trainings as required.

10.       Identify possible causes for declining or plateauing compliance rates in program practice areas and submit possible solution(s) to increase compliance.

11.       Ensure all reporting to ACS is completed on time.

12.       Act as a resource person within Preventive Services for Incident Review Management.

13.       Identify and recommend staff training needs to meet ACS and agency quality standards.

14.       Coordinate, conduct and support on-site case record reviews at program sites.

15.       Seek ways to improve score card percentages.

16.       Use a collaborative approach to provide guidance and oversee the development, implementation and follow up of improvement plans.

17.       Work collaboratively with ACS and intra-agency programs and departments.

18.       Able to navigate CONNECTION and PROMIS systems.

19.       Use agency systems for ongoing program data collection and to develop reports.

20.       Support program staff to use data to improve data through the use of coaching and training sessions.

21.       Interpret score card percentages to staff and prepare required trend analysis report to ACS.

22.       Travel to program sites.

22.       Other duties, as assigned.


Master’s degree in Psychology, Social Work, Counseling or a related subject area and a current NYS license. Evening hours are required, on occasion.

Prior experience working in the child welfare system and/or prior experience working in quality assurance, quality improvement, training or program supervision.


Job Requirements

Prior experience working in the child welfare system or with children and families in the capacity of trainer, quality assurance/quality improvement specialist or supervisor.  Knowledge of and experience in data collection, aggregation, and analysis.  Ability to work as part of a team.