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Performance Improvement Coordinator in Manhattan at The Jewish Board

Date Posted: 6/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Manhattan
  • Job Type:
    Finance
  • Experience:
    Not Specified
  • Date Posted:
    6/22/2018

Job Description

POSITION OVERVIEW:

Under the direction of the Quality Improvement Manager, the Performance Improvement Coordinator is responsible for supporting the agency’s performance management and measurement practices, including project implementation and training of regulatory/oversight deliverables, collaborating with programs in evaluation of practice and outcomes, and developing systems and training staff for improved practice and quality improvement activities/initiatives.

KEY ESSENTIAL FUNCTIONS:

  • Supports agency’s performance measurement and improvement practices through collaborative work with programs, including facilitating division and program-level use of tools that measure service delivery quality and client outcomes, supporting performance and quality improvement projects, and collaborating with programs to develop processes to address needed corrective actions
  • Supports the agency’s incident management practices, including managing the electronic incident reporting system, providing agency-wide training around incident reporting and review practices, conducting investigations and case reviews after adverse events and leading incident analysis discussions with programs as needed; assists with the agency’s Incident Review Committee(s)
  • Coordinates the completion of regulatory mandated projects and supports the use of regulatory systems, organizing training activities as needed
  • Participates in Quality Improvement projects, including agency-wide case record reviews, client satisfaction surveys, program evaluations and  accreditation activities
  • Supports executive administration, including the Corporate Compliance Officer, Chief of Clinical and Medical Services and Corporate Counsel, in relevant projects

ADDITIONAL FUNCTIONS MAY INCLUDE:

  • Participates in Quality Improvement projects in collaboration with training and quality outcomes staff to support agency-wide best practice initiatives
  • Participates in other quality management and quality improvement activities
  • Other relevant tasks, as assigned

EDUCATIONAL / TRAINING REQUIRED:

  • BA preferred with background, experience  in related field (i.e. Nursing, CASAC, Public Health, Public  Administration, Social Work)
  • Strong interpersonal and verbal communication skills, ability to engage staff at all levels of responsibility
  • Superb project management and organizational skill along with an ability to work independently is necessary
  • Excellent writing, presentation, listening and problem solving skills
  • Experience in a not-for-profit  or social service setting

COMPUTER SKILLS REQUIRED:

  •  Strong computer skills, Proficient in Word, Excel

COMMUNICATION SKILLS:

  • Ability to articulate the Agency’s philosophy, mission and goals to a varied audience.
  • Ability to interact with Board Members, Executive and Senior Leadership, Program Leadership, Program Staff, Recipients of Service and their family members.
  • Ability to write reports, business correspondence and procedures for a wide audience.
  • Ability to lead ad-hoc task forces and meetings, which may include all levels of management and employees.
  • Ability to effectively present information
  • Ability to recognize the need for confidentiality of information and to maintain such confidences.

VISUAL AND MANUAL DEXIERITY:

  • Regularly required to speak clearly and hear the spoken word well.
  • Regularly required to physically operate routine office equipment such as telephones, computers, etc.
  • Regularly required to travel to sites in and outside the Agency using customary modes of public or private transportation.
  • Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.

WORK ENVIRONMENT / PHYSICAL EFFORT

  • Noise level is consistent with levels usually present in an office, education, rehabilitation, industrial, workshop or health related environment.
  • Hazards present are consistent with those common to an office, education, rehabilitation, industrial, workshop or health related environment.