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Outcomes Director in Manhattan at The Jewish Board

Date Posted: 6/3/2018

Job Snapshot

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Job Description


The Outcomes Director is responsible for overseeing the identification of outcomes measurements for all agency practice and the integration of these indicators and measures in to both continuous performance improvement work and routine program practice.  The Outcomes Director will manage the integration of data from internal and external sources, design and implement a performance management system using program scorecards, and facilitate the use of analyzed data for all programs throughout the agency.  The Director will supervise data attainment and analysis and will work with the Information Services division’s team of information experts to capture, design and implement a performance management system and will ensure that analyzed data is used throughout the agency.

Responsibilities (include but are not limited to):

  • Partners with the Program Divisions in the development of clinical and programmatic outcome targets and objectives.

  • Partners with the quality management and quality improvement managers to connect trend analysis to client outcomes and with the Organizational Development Dept. to connect outcomes to practice improvement.

  • Partners with the Information Services Division to maximize the use of existing data systems and streamline to work on outcomes as experienced by the end user.

  • Develops and supports processes for the collection and integration of data from internal systems.Links these with external data collection systems (mandated by regulatory agencies)

  • Designs, implements and promulgates a program dashboard for performance measurement and management

  • Analyzes internal and external outcomes data, benchmarking program outcomes against agency, state and national best practices, and facilitates staff understanding of the meaning of outcomes findings for quality improvement

  • Supports the use of performance and outcomes data by staff at all agency levels through collaborative work with programs, including creating tools to measure outcomes, training staff in data analysis techniques and consulting with programs to develop processes to address needed corrective actions

  • Functions as an internal expert on agency outcomes, interpreting and presenting outcomes findings for agency leadership, funding bodies and the Board of Directors in partnership with the Senior Director Quality Outcomes

  • Attentive to developments in the external environment, including best practice developments and changes in outcomes deliverables, for interpretation and integration into program practice

  • Able to conduct and oversee data analysis

Job Requirements

  • Bachelors Degree required, Graduate degree preferred in Public Health, Public Administration, Psychology or a related field
  • Experience in a not-for-profit setting preferred; clinical experience very helpful
  • Strong interpersonal and verbal communication skills, ability to engage staff collaboratively at all levels of the agency, conveying curiosity and clinical respect
  • Organized with an ability to work independently to complete projects
  • Proficienty with  writing and presentation, listening and problem solving skills, decision-maker and project manager that works proactively in an outcome-focused environment
  • Proficiency with relevant software (Excel, SPSS, Access, Business Intelligence).
    Physical Demands:
  • Regularly required to speak clearly and hear the spoken word well.
  • Regularly required to physically operate routine office equipment such as telephones, computers, etc.
  • Regularly required to travel to sites in and outside the Agency using customary modes of public or private transportation.
  • Regularly required to utilize near vision ability to read data and documents, including spreadsheets and reports, in printed form and on computer screens.
    Work Environment:
  • Noise level is consistent with levels usually present in an office, education, rehabilitation, industrial, workshop or health related environment.
  • Hazards present are consistent with those common to an office, education, rehabilitation, industrial, workshop or health related environment.
  • The work environment involves no physical risk or hazardous conditions.
  • To perform the essential functions of this job, the candidate is routinely required to sit ( 90% of the time) and stand ( 10% of the time)